Certified Crisis Intervention Specialist I & II: EDGE De-escalation Training ZOOM June 11-12, 2026
Regular price $799.002-Day Certified Crisis Intervention Specialist (CCIS-I & II) EDGE De-escalation Training
Gain the essential skills and knowledge to effectively de-escalate crisis situations with trauma-informed verbal de-escalation techniques, intervention strategies, and communication methods used by mental and behavioral health specialists, mobile crisis teams, law enforcement and trained professionals all across the US. This highly interactive exclusive live training event provides the eligibility to apply for the Crisis Intervention Specialist Level II (CCIS-II) Certification through the National Anger Management Association (NAMA).
🔗 Learn more about the CCIS credential from NAMA here: www.namass.org
📅 EVENT DETAILS:
📍 Live Online via Zoom
📅 Dates: June 11-12, 2026
⏰ Training Hours: 10 AM – 5 PM ET (New York) I 7 AM – 2 PM PT (Seattle)
💰 Tuition: $799 (Includes Training and Supervision)
🚨 Certification Application Fee: $150 (Paid directly to NAMA, not included in tuition)
Why This Crisis De-escalation Training is Different...
In today’s world, crisis intervention and verbal de-escalation skills are essential for professionals in schools, law enforcement, healthcare, social work, customer service, public safety and more. This training will equip you with practical strategies to manage, de-escalate, and resolve high-stress situations while ensuring safety for all involved.
This NAMA-approved training fulfills ALL the requirements for Crisis Intervention Specialist Level II (CCIS-II) Certification upon successful completion of:
✔ Attendance
✔ Active participation
✔ Demonstration of learned competencies
Upon completion, you will be eligible to apply for NAMA certification, which is recognized by professionals across mental health, crisis response, law enforcement, Fire/ EMT, behavioral health and social services.
Who Benefits from Crisis Intervention and De-escalation Certification?
This seminar is ideal for professionals and frontline workers who may encounter challenging or crisis situations, even if it’s not a core part of their role.
💡 CCIS Level II is best suited for:
✔ All First Responders and Co-responders including behavioral health providers and mobile crisis team responders
✔ Dispatchers and call center staff
✔ Front desk and administrative professionals
✔ Customer service representatives
✔ Human resource professionals
✔ Community outreach workers
✔ Educators and school staff
What You’ll Learn about Crisis De-escalation in GCT's Certified Crisis Intervention Specialist (CCIS II) Training
✔ Master Professional Verbal De-Escalation Techniques
- Learn how to defuse high-stress situations quickly and effectively
- Build trust and establish a quick connection with individuals in crisis
- Understand the neuro-psychology of crisis response and emotional regulation
✔ Engage in Scenario-Based Learning & Competency Exercises
- Hands-on activities that simulate real-world crisis situations
- Practical role-playing exercises to build confidence in crisis intervention
- Live class practice in breakout groups to refine techniques
✔ Understand the Science Behind Crisis & Emotional Regulation
- Explore the brain-body connection in crisis situations
- Learn how stress and trauma impact decision-making and behavior
- Develop self-awareness techniques to improve crisis response readiness
✔ Gain Tools for Long-Term Conflict Resolution & Risk Reduction
- Best practices for preventing and managing aggressive behavior
- Learn how to create meaningful interventions that reduce future risks
- How to remain calm and professional under pressure
This comprehensive and interactive training will empower you with the skills, strategies, and confidence to safely navigate crisis situations while ensuring a positive and professional resolution.
🚀 Seats are limited! Secure your spot today to develop the skills you need to handle any crisis situation with confidence and expertise.
Frequently Asked Questions (FAQs)
What is Crisis De-escalation?
Crisis de-escalation is the intentional process of reducing emotional intensity and physiological arousal so that safety, connection, and choice can return. De-escalation is not about controlling or coercing behavior. Its about calming thee nervous system.
In practice, crisis de-escalation involves:
-
Regulating oneself first
-
Attuning to the other person
-
Validating feelings without reinforcing harmful behavior
-
Restoring dignity and reducing threat
At its core, crisis de-escalation is the act of creating enough internal and relational safety for better choices to become possible.
Is Certification Required to Attend?
Certification is optional upon completion of the course. However, attending this seminar provides eligibility to apply for Crisis Intervention Specialist-II (CCIS-II) Certification through NAMA.
What is the Certification Fee?
The certification application fee for CCIS II is $150, paid directly to NAMA and not included in the training tuition.
Will I Receive Continuing Education Credits (CEUs)?
Yes! This seminar provides 12 NAMA Contact Hours eligible for CEUs.
Is This Training Court or Employer-Recognized?
The Crisis Intervention Specialist-II (CCIS-II) Certification is a popular credential that is often recognized by state agencies, non-profits, businesses, mental health organizations, and professional agencies across the U.S. and Canada. This training is designed to support first responders, crisis responders, mental health clinicians, behavioral health providers, 988 and 911 crisis call responders, peer support, psychiatric care, housing services and anyone working across the crisis continuum who are seeking to improve their crisis de-escalation skillset and support their community members experiencing crisis.